Store Policy

The Greenery strives for excellence and professionalism in providing customer service, both inside and outside the organization, within the limits of available, well-managed resources.

To accomplish this mission, we agree upon these values:

 

• Anticipating the needs of our customers and planning accordingly

• Greeting our customers promptly, cheerfully, and respectfully

• Listening carefully and giving full consideration to the requests and concerns of our customers

• Communicating honestly, courteously, and knowledgeably

• Providing follow-through for our customers promptly, responsibly, and efficiently

• Serving with pride, commitment, and high ethical standards

• Respecting the individual and encouraging participation

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When possible, complaints, questions, and requests for service should be resolved in “real-time” on the same day they arrive. However, in some instances, referral and follow-up are necessary in order to fully understand and resolve the issue.